LEGAL INFORMATION
Refund Policy
Last updated: September 1, 2026
This Refund Policy explains the general approach Londoneyeshop LLC uses for cancellations, refunds and issues relating to digital travel products. It should be read together with our Terms of Service. This policy does not remove consumer rights that cannot lawfully be limited under applicable law.
In this policy
Scope of this policy
This policy applies to eligible purchases of Londoneyeshop digital travel guides, itineraries, planning materials, checklists, bundles and similar digital products, unless a particular product or confirmed order expressly states different terms.
Order requests before payment
Submitting an order request does not itself constitute payment. Before a payment is made or a transaction is finalized, you may generally contact us to withdraw or change an unconfirmed request. If a consultant has already provided specific confirmation or payment instructions, please contact us promptly if you want to change the request.
Digital delivery and refund eligibility
Because digital products may be delivered electronically and may become immediately accessible, refund eligibility can depend on whether the product has been delivered, downloaded, accessed or otherwise made available. Where applicable law gives consumers a non-waivable right to cancel or obtain a refund, those rights remain unaffected.
Incorrect or duplicate orders
If you believe you submitted an incorrect or duplicate order, contact us as soon as possible and provide the relevant order reference and contact details. We will review the request and, where appropriate, correct the order, cancel a duplicate or discuss the available resolution.
Technical access problems
If you cannot access a legitimately purchased digital product because of a technical delivery issue, contact us with a description of the problem. We may first attempt to resolve the issue by providing reasonable access assistance, corrected delivery information or a replacement file where appropriate.
Products materially different from the description
If a delivered product is materially different from its confirmed description, please contact us with details. We may review the issue and, depending on the circumstances, offer a corrected product, replacement, credit, refund or another reasonable resolution consistent with applicable law.
Change-of-mind requests
Change-of-mind refund requests for digital products may be limited after digital delivery or access has begun, subject to mandatory consumer-protection law. Before completing an order, customers should review the product description and confirm that the product is suitable for their needs.
How to request a refund
To request a review, contact us through the Contact page and include your name, the email used for the order, the product involved, the order reference if available and a clear explanation of the issue. Do not include payment card numbers or other sensitive financial credentials in your message.
Review process
We review refund and cancellation requests individually based on the confirmed order, delivery status, product issue described and applicable law. We may ask for reasonable information needed to locate the order or understand the issue. A request for a refund does not automatically guarantee approval.
Approved refunds
If a refund is approved, the method and timing of the refund may depend on the original confirmed transaction and the payment arrangement used. Processing times may vary because of financial institutions or payment providers involved in the separate payment process.
Chargebacks and payment disputes
If you believe there is an unauthorized or incorrect transaction, contact us promptly so we can review the issue. Where you also initiate a dispute through a payment provider or financial institution, we may cooperate with legitimate requests for transaction information while protecting personal information as required.
Policy changes
We may update this Refund Policy when our products, delivery processes or legal requirements change. The version posted on this page applies from its stated effective or last-updated date, subject to mandatory rights applicable to a particular transaction.
Contact us
If you have questions about this policy, your rights, an order request, a cancellation, a refund request or any other website matter, please contact Londoneyeshop LLC through the Contact page. We will review legitimate requests and respond using the contact information you provide.